How we look after your information.
This explains what we collect, why, how long we keep it and what you can ask us to do about it. Written to be read, not to protect us.
Who we are
Mango Minds is a trading name of S&Z Education, based in Newcastle upon Tyne, United Kingdom. We are the data controller for the information described here.
Any question about your data, or to exercise any right below, email admin@mangominds.co.uk or call 07577 589 882. We aim to reply within one working day and must respond within one month.
What we collect and why
Name, email, phone (optional), the type of support you are asking about, and your message.
Name, email, phone (optional), the session booked, and anything you tell us in the notes field.
Your email address, and whether you have confirmed it.
Notes about the support provided, and anything you choose to share during sessions.
Card payments
Payments are handled by Stripe. We never see or store your card details— they are entered on Stripe’s own secure checkout, not on our website. We receive only confirmation that a payment succeeded, the amount, and the last four digits for reconciliation.
Who else handles your data
We use a small number of service providers to run the website. They act on our instructions and cannot use your data for their own purposes.
Where a provider processes data outside the UK, that transfer is covered by Standard Contractual Clauses or the UK Extension to the EU–US Data Privacy Framework.
Sensitive information
Because of what we do, you may tell us about a disability, health condition or specific learning difficulty. UK GDPR treats this as special category dataand it gets extra protection. We only record what we need to support you properly, we never share it without your knowledge, and where DSA funding applies we report only what the funding body requires — attendance and the type of support delivered, not the content of your sessions.
Your rights
You can ask us to do any of the following, free of charge:
Complaints
If you think we have handled your data badly, please tell us first — we would rather fix it. You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Children
Our services are aimed at university students and adults. We do not knowingly collect data from under-16s without a parent or guardian’s involvement. If you believe we have, contact us and we will delete it.
Changes
If we change how we use your data we will update this page and change the date at the top. Where the change is significant, we will tell you directly.
See also our cookie policy.